Terms & Conditions

GENERAL TERMS AND CONDITIONS

Please read the following terms and conditions prior to making a booking at Feya Villas. We will gladly answer all your questions.

Charges / Rates

Feya Villas never asks our guests or potential guests for their credit card details or stores such details, if in any way known to us.
All payments of reservations placed through our website are made in ways mentioned further below under “PAYMENTS”.

We have the right and it is at our discretion to require full payment in advance or a deposit at the time of booking. No Booking shall be treated as confirmed until proof of payment has been provided.

All prices displayed on our Website or otherwise communicated or published by Feya Villas are meant and will be charged in EUROS. They include VAT and all national and local taxes.

Prices are per villa, per night, based on the standard occupancy specified for each villa. They include breakfast and all beverages consumed within the complex, as well as all services, amenities and goods mentioned on our website as being part of our hospitality to our guests. Additional persons beyond the standard occupancy of each villa will be charged as detailed in Feya Villas’ RATES, PAYMENTS & CANCELLATIONS POLICY.

A minimum length of stay, deposit, pre-payment (refundable or not), cancellation charges and other conditions may apply, as specified.

Once a specific villa, number of persons and nights, additional products and services, as well as method of payment are discussed and agreed, Feya Villas will communicate in writing with you in order to summarize all details regarding your reservation, charges and the required full or partial payment. After proof of the required payment is made available, the Booking is officially confirmed by Feya Villas and becomes a binding agreement for the parties.

Receipts are issued by Feya Villas for all payments made for accommodation, services and products. Customers who, instead of a receipt, wish to get an INVOICE (intended for official submission to fiscal authorities), are kindly asked to notify Feya Villas at the time of Booking, or, at the latest, at the time of arrival.

Check-In / Check-Out

Our guests are kindly asked to let us know their estimated time of arrival at least 36 hours ahead. This will greatly help us in organizing our work and making their check-in smoother and faster.

Unless otherwise stated on the Booking Confirmation or required by law, guests may check in on the scheduled day of arrival at any time from 14:00 till 22:00. However, we will gladly arrange your check-in time to suit your arrival in Rhodes, provided we are notified on time.

All villas secured by a deposit or prepaid at the time of booking will be held until 23:00 on the scheduled day of arrival, unless otherwise agreed with Feya Villas.

Late arrivals due to unexpected events should be made known to us before 23:00 on the scheduled day of arrival. Any non-secured reservation will be held until 16:00 on the day of arrival, at which time we will be entitled to re-let the villa, unless the guest has notified us of a late arrival.

On the day of departure we kindly ask all guests to vacate their villa by 11:00, unless a later departure is part of our agreement. Late check-out after this time can be requested subject to availability and may be charged at the discretion of Feya Villas.

We are obliged by law to require guests at the time of check-in to confirm their identity by showing and letting us copy information from their passport and/or identity card, as well as to provide details of their home address.

The information above may be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above. These records can and will be disclosed or made available for inspection to the Greek police and tax authorities, as required by applicable law.

Part of the information above will be stored on a secure server, which is protected by an access code and a firewall. Please see our PRIVACY POLICY.

Cancellation Policy & No-Shows

Cancellation charges may vary according to the agreed rate and the time of year. Please refer to our RATE, PAYMENT & CANCELLATION POLICY.

Cancellation and non-arrival charges apply after the specified relevant time. Cancellation or non-arrival may result in the forfeiture of part or all of the amount paid as a deposit. Additional amounts may be sought and collected by all legal means at our disposal.

Rates agreed as non-refundable and non-changeable are subject to full prepayment for the entire stay at the time of booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.

Changes or Cancellations by Feya Villas

Very rarely we may need to cancel a Booking. Such a decision will be due to unexpected, extraordinary reasons. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. We will, however, make every possible effort to relocate any confirmed Booking cancelled by us to an alternative property similar in standard to Feya Villas.

Your booking is for a specific villa. In the event that, for operational or safety reasons, we need to allocate an alternative villa to you, we will make sure that our apologies for your inconvenience are suitably expressed. It is self-understood that we will refund you any difference in rates (if a lower rate should apply) and not charge any additional rates if you are asked to move to a more expensive villa.

Damages and Losses

We reserve the right, which by making a Booking you acknowledge, to charge and seek compensation for any damage incurred to your villa or the complex during your stay by any member of your party (including extraordinary or specialist cleaning, deodorization and laundry services) or for any items that are found by our staff to be missing during or after your departure.

Décor items, artwork and furnishings at Feya Villas are part of the property’s inventory. Authorities request that these items, as well as all the complex’s equipment, are valuated and included in a documented inventory. We are therefore responsible for making sure that they remain on the premises. They cannot be sold or otherwise removed. If asked, we may be able to help you find similar items through the artisans and suppliers we know.

Children

Feya Villas is a family friendly property.

Events

Please be aware that, at certain times throughout the year, we may organize or host events, parties, weddings, as well as family or corporate gatherings, all for a limited number of people. We shall always make sure that there is no or minimal disturbance to our non-participating guests. If you feel that such an event during your stay may be unacceptable, please contact us in advance of your stay for further information.

Special Offers, Promotions, Agreements regarding Reservations

Special Offers and Promotions are subject to availability, as well as other specific terms, conditions and restrictions listed on Feya Villas’ website or otherwise. We reserve the right to announce, modify or revoke any offer, promotion or relevant program, at any time.

Feya Villas must be notified before or upon guests’ arrival about which parts of the applied Special Offer or Promotion, or of the Agreement made regarding the specific reservation, our guests wish to enjoy, as well as the day and time they wish to do so. If not notified on time, we may consider the guests’ right to some or all parts to have been waived.

Guests’ Behaviour

Our employees’ and guests’ well-being, health and safety, as well as Feya Villas’ reputation and good name, are of the utmost importance.

Guests are requested to conduct themselves appropriately at all times and to comply with our procedures and requests relevant to all the above values.

Guests are also requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the complex, or cause offence to other guests or our members of staff.

We reserve the right to refuse accommodation or services and ask anyone to leave Feya Villas if, in our reasonable opinion, we consider this provision to have been breached.

Where this is the case, we maintain the right to follow all legal procedures to protect our reputation, name and property. At the same time we will have no obligation to refund any lost accommodation, other services or any other loss or expense incurred.

Visitors

Entrance to the villas and other areas of the complex is only permitted to registered guests with a confirmed reservation for a stay at Feya Villas.

This limitation is part of our effort to safeguard the privacy, peace and tranquility our guests are here to enjoy. It is therefore implied without exceptions at all times.

Individuals (such as technicians, guides, car rental agents, etc.) whose presence in a professional capacity is necessary for the operation of the complex or the needs of our guests remain in the appropriate areas for the required time.

Smoking

Our villas are NON-SMOKING. Smoking of any kind is not allowed in any indoor area.

Guests may smoke in the outdoor areas of their villa (terrace, garden or pool area) or in the common outdoor areas of the complex.

Pets

No pets are allowed unfortunately.

Personal Data, Cameras, Incoming Phone Calls’ Recordings

Feya Villas is in full compliance with European Parliament Regulations as well as Greek and International law regarding the protection of our website users’, potential guests’, guests’ and visitors’ privacy, data and information.

Cameras have been installed in the complex’s common areas and incoming telephone calls to Feya Villas (not the villas) are recorded. Recordings are kept for 12 days and are only used for quality, security and law enforcement purposes. A recording may be kept for a longer period, if decided for specific reasons.

Please see our PRIVACY POLICY.

Force Majeure

Feya Villas accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by force majeure or any circumstances beyond its reasonable control. Such circumstances include, but are not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, strikes, fire or failure of electric power, water, communications or other utility services, machinery, computers, vehicles or any collapse of building structures.

Limitation of Liability

Feya Villas will not be responsible for the loss or damage of valuables or money left on the premises, unless they have been handed to management for safekeeping and a detailed receipt has been issued.

Feya Villas will not be liable for any indirect or consequential loss of any kind (whether caused by the negligence of Feya Villas, its employees or otherwise). Feya Villas’ total liability shall not exceed the value of the charges agreed for the booking of your and your party’s stay.

No part of the present or any other document referred to in it shall be read or interpreted as excluding any liability for death or personal injury caused by Feya Villas’ negligence or liability for fraud or fraudulent misrepresentation.

Governing Law & Jurisdiction

The relationship between Feya Villas and its website users, potential guests, guests and all members of guests’ parties, as well as all obligations arising in connection with it, are governed by Greek law.

The courts of Rhodes have exclusive jurisdiction to determine any dispute arising between Feya Villas’ website users, potential guests, guests and all members of guests’ parties, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection to proceedings being brought in the Greek courts (on the grounds that the Greek courts are not a convenient forum or otherwise).